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Interactive Diagnostic Tool

Appliance Trouble Checker

Step through your appliance symptoms below to understand likely mechanical or electrical causes, safe checks you can conduct yourself, and when to call an experienced professional.

Safety Notice: Always unplug your appliance before inspecting or cleaning any accessible component. If you smell gas, leave the home immediately and call Southwest Gas or 911 from a safe location.
1

Select Your Appliance

2

What Symptom Is It Showing?

Analysis For:

Refrigerator / Sub-Zero — Not cooling properly / warming up

Instant Guidance
Likely Causes
  • Dirty condenser coils preventing heat dissipation
  • Evaporator fan motor malfunction
  • Defrost system timer or heater failure
  • Sealed system refrigerant restriction or compressor wear
Safe Things to Check First
  • Always unplug before checking or cleaning.
  • Check that refrigerator is plugged firmly into a working grounded outlet.
  • Inspect breaker panel for a tripped refrigeration circuit.
  • Gently vacuum visible dust and pet hair from accessible bottom or rear condenser coils.
  • Confirm temperature dials or digital touch controls were not bumped or turned down.
When to Call a Professional

If the compressor is clicking on and off, freezer coils are thick with frost, or internal temps rise above 40°F, schedule a professional diagnosis.

General guidance only. A technician can confirm the real cause.
Need an experienced technician to inspect your Refrigerator / Sub-Zero?
Backed by 28 years of appliance repair experience in the Las Vegas Valley.
28 Years of Experience

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If your appliance requires component testing, send your repair request below.

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Experienced on 31 residential brands, from standard to luxury.